Privacy Policy

Effective Date: April 18, 2026

1. Information We Collect

When you use the PotatoHead Supermarket platform, we collect necessary information to fulfill your orders and enhance your experience. This includes your name, email address, phone number, and delivery address to facilitate precise drop-offs. We respect your anonymity and offer guest checkout alternatives where minimal data is requested.

2. How We Use Your Data

Your data is strictly utilized to process your transactions, coordinate deliveries through our logistics pipeline, and administer our loyalty programs. Furthermore, your contact information ensures you receive timely delivery notifications via M-Pesa STK prompts and email confirmations.

3. Data Security

We implement robust security measures conforming to industry standards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We do not store financial particulars (like M-Pesa PINs) on our servers; transactions are natively encrypted via Safaricom APIs.

4. Your Rights

Depending on your location and regional data protection laws, you retain the capability to request data erasure, account closure, and comprehensive record exports by raising a request via our Contact Us portal.

If you have any questions, reach out to us at hello@potatohead.co.ke.